Job Description :
-Handles all members queries/complaints via live chats, emails, Skype, MSN, Yahoo Messenger and other company communication tools in the specific area or market or language coverage professionally;
- Performs telemarketing or call to establish good relationship with existing and new members;
- Promotes products and provide quality services to achieve market dominance;
- Identify clients with specific needs and forward their concerns to the appropriate department, supervisor or manager.
- Monitor members reactions and competitors activities thru daily/weekly reports and submit to immediate superior;
- Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities via live chats / phone or email communication process;
- Assist the SEO / Forum / Marketing Leaders to post forum threads, monitor and report competitors' threads, response positively to negative image forums threads, create blogs, social networking, post news, tips and article and promote company services.
- Does all other tasks that may be assigned from time to time
Job Qualifications:
-Good background on Customer relations in a call center environment
-Can effectively work in a shifting schedule
-Willing to work in Makati Area
A challenging career opportunity & attractive remuneration will be offered to successful candidate:
HUMAN RESOURCE DEPARTMENT
Email address: xxxxxxxxxx@xxxxx.xxx
xxxx@xxxxxx.xxx
For more job vacancies, please check our official website: http://www.pspbpo.com/careers.html
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